Fabeleka Shopping Safety Policy
Effective Date: 01/01/2024
At Fabeleka, the safety and security of our customers’ shopping experience is our top priority. We are committed to maintaining a trustworthy platform where customers can shop with confidence. This policy outlines our commitment to online safety and how we protect our customers’ information.
1. Secure Shopping Environment
- Encryption: All transactions are processed using Secure Socket Layer (SSL) technology, which encrypts your personal information during transmission.
- Payment Security: We partner with trusted payment processors to ensure secure handling of your payment information. We recommend using credit cards or secure digital wallets for added protection.
2. User Privacy
- Data Collection: We collect personal information (such as name, address, email, and payment details) only as necessary to process orders and enhance your shopping experience.
- Usage of Information: Your information will only be used to:
- Process and manage your orders
- Communicate with you regarding your purchases
- Personalize your shopping experience
- Send promotional materials (only with your consent)
3. Account Security
- Password Protection: Customers are encouraged to create strong passwords for their accounts and change them regularly. We recommend not sharing your login credentials with others.
- Suspicious Activity Monitoring: Our system monitors for unusual activity to protect your account. If anything suspicious is detected, we will contact you immediately.
4. Seller Verification
- Reputable Sellers: We undertake measures to ensure that all sellers on our platform are vetted and adhere to our safety and quality standards.
- Customer Reviews: Customers can review sellers and products, which helps maintain transparency and builds trust within the Fabeleka community.
5. Customer Support
- Help Center: We have a dedicated customer support team available to assist with any inquiries or concerns regarding your shopping experience.
- Reporting Issues: Customers can report any suspicious activity or concerns regarding transactions through our support channels.
6. Return and Refund Policy
- Returns: Fabeleka has a clear and fair return policy to address any issues with your purchases, providing you peace of mind when making transactions.
7. Ongoing Commitment
- Security Updates: We continuously update our security measures and practices to protect our customers’ information.
- Education: We provide resources and information on how customers can protect themselves from online fraud and scams.
8. Policy Changes
- Updates: This policy may be updated periodically to reflect changes in our practices. We will notify customers of significant changes and encourage revisiting this page regularly.
Conclusion
At Fabeleka, we are committed to providing a safe and secure shopping experience for all our customers. If you have any questions about our safety policy or your shopping experience, please contact our customer support team.
