Fabeleka FAQ
1. Ordering
Q: How do I place an order?
A: To place an order, simply browse our products, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We can only make changes if the order hasn’t already been processed or shipped.
2. Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and more. Please check our payment page for the full list of accepted payments.
Q: Is my payment information secure?
A: Yes, we take your privacy seriously. All transactions are processed through secure payment gateways, and we do not store your credit card information.
3. Shipping
Q: What shipping options are available?
A: We offer several shipping options, including standard, expedited, and express shipping. You can select your preferred method at checkout.
Q: How can I track my order?
A: After your order has shipped, we will send you an email with tracking information. You can also track your order through our website by visiting the “Order Tracking” page.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Policy page for more details on the process.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with the necessary instructions.
5. Product Information
Q: How can I find the right size?
A: We provide a size chart on each product page to help you select the correct size. If you have specific questions about sizing, please don’t hesitate to reach out to our support team.
Q: Are the colors of the products accurate?
A: While we do our best to represent colors accurately, please note that colors may vary slightly due to differences in monitor settings. If you have concerns about a specific item, feel free to contact us.
6. Account Management
Q: Do I need to create an account to order?
A: You can check out as a guest, but creating an account allows you to track orders, save your favorites, and receive exclusive offers.
Q: How do I reset my password?
A: If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. You’ll receive an email with instructions to reset your password.
7. Customer Service
Q: How can I contact customer support?
A: You can reach our customer support team via email at [support], or by using the contact form on our website. We aim to respond within 24 hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time).
Fabeleka in God we Trust.
