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Fabeleka Missing Items Policy

Policy Title: Resolution for Missing Items from Orders

Effective Date: 01/01/2025

Purpose

This policy outlines the steps customers should take if they discover that items are missing from their order with Fabeleka eCommerce and the procedures we follow to resolve such issues.

Policy Statement

At Fabeleka, customer satisfaction is our top priority. We understand how important it is for you to receive your complete order. If you find that items are missing from your shipment, please follow the steps below to resolve the issue efficiently.

Steps to Resolve Missing Items

  1. Check Your Order Confirmation:
    • Review your order confirmation email or account order history to ensure that the missing item(s) were included in your original order.
  2. Inspect the Packaging:
    • Examine the package thoroughly, including any compartments or protective materials, to ensure the item isn’t overlooked.
  3. Contact Customer Support:
    • If you still believe an item is missing, please contact our Customer Support team within 7 days of receiving your order.
    • You can reach us via [Phone Number] or email us at [Email Address].
    • Have your order number and details of the missing items ready to expedite the process.
  4. Report Missing Items:
    • Provide specific information about the missing item(s), including the product name and any relevant details from your order.
  5. Investigation Process:
    • Our Customer Service team will investigate your claim, which may involve checking our shipping records and confirming details with our warehouse.
    • We aim to resolve all inquiries within 48 hours of receiving your report.
  6. Resolution Outcome:
    • Upon confirmation of a missing item, we will offer the following resolutions:
      • Reshipment: We will send out the missing item(s) at no additional cost.
      • Refund: If the item is unavailable, we can process a refund for the missing product.
  7. Follow-Up:
    • You will receive an update regarding the outcome of your inquiry. We may follow up to ensure your issue has been satisfactorily resolved.

Additional Information

  • For items shipped separately, you may receive multiple shipments. Please check tracking information for updates on remaining packages.
  • Ensure that the shipping address provided during checkout is accurate to avoid delivery issues.

Thank you for shopping with Fabeleka. We appreciate your business and are here to help!

Customer service