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Fabeleka Package Delivery Policy

Policy Title: Package Delivery and Missing Items Policy

Effective Date: [01/01/2025]

Purpose

At Fabeleka, we strive to ensure our customers receive their orders promptly and securely. This policy outlines the steps to take if your package shows as delivered but has not been received.

Package Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s status through our shipping partner’s tracking system.

Missing Package Procedure

If your tracking information indicates that your package has been delivered, but you have not received it, please follow these steps:

  1. Check Your Tracking Information:
    • Confirm the delivery date and time.
    • Verify the delivery address is correct.
  2. Inspect Your Delivery Area:
    • Look around your property for the package, including your front porch, garage, or with a neighbor.
    • Check with family members or roommates to see if someone else accepted the delivery.
  3. Contact Your Local Delivery Service:
    • Sometimes, packages are marked as delivered prematurely or may be held at a local facility. Contact the delivery service for further information.
  4. File a Missing Package Report with Us:
    • If the package is still missing after these steps, please contact our customer service at [insert contact details]. Provide your order number, tracking number, and any relevant details.
    • We may request additional information to assist in the investigation.

Resolution Options

  • Replacement: Upon confirmation of the missing package, we will arrange for a replacement item to be sent.
  • Refund: If a replacement is not possible, a full refund may be issued at our discretion.

Time Frame for Reporting

Please report missing packages within [insert time frame, e.g., 14 days] of the marked delivery date to ensure timely assistance. Contact Support.

Important Notes

  • Fabeleka is not responsible for stolen packages once tracking shows the item as delivered.
  • Please ensure you provide a secure delivery address and consider options like signature confirmation for high-value items.

Thank you for choosing Fabeleka. We appreciate your business and are here to assist you!

Customer service