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Fabeleka Policy on Unknown Charges

Policy Overview

At Fabeleka, we prioritize transparency and customer trust. This policy outlines our approach to addressing inquiries and concerns regarding unknown charges that may appear on customer accounts.

Definition of Unknown Charges
Unknown charges refer to transactions that users do not recognize or understand on their billing statements or account activity. These may arise from various sources, including:

  • Subscription renewals
  • Transaction errors
  • Billing discrepancies
  • Fraudulent activity

Customer Responsibilities
Customers are encouraged to:

  1. Review Transactions Regularly: Customers should monitor their account statements for any unfamiliar transactions.
  2. Secure Account Information: Protect account credentials and report any suspected unauthorized access.

Reporting Unknown Charges
If you notice an unknown charge, please follow these steps:

  1. Gather Information: Collect details about the charge, including the date, amount, and any related transaction information.
  2. Contact Our Support Team:
  3. Provide Necessary Details: Include all relevant information when contacting us to facilitate a quick resolution.

Investigation Process
Upon receiving a report of an unknown charge, Fabeleka will:

  1. Acknowledge Receipt: We will confirm that we have received your inquiry within 24 hours.
  2. Investigate the Charge: Our team will conduct a thorough investigation to determine the origin of the charge. This may take up to 7 business days.
  3. Communicate Findings: We will inform you of our findings and any actions taken regarding the charge. If identified as an error, we will initiate a refund if applicable.

Resolutions for Confirmed Invalid Charges
If an unknown charge is determined to be incorrect:

  • The charge will be reversed promptly.
  • Any relevant fees incurred as a result of the charge will be waived.

Fraudulent Charges
If the investigation reveals fraudulent activity:

  • We will guide you in securing your account and recommend steps to protect against future incidents.
  • You may be required to complete additional verification to safeguard your account.

Customer Support Commitment
Fabeleka is committed to ensuring a fair and transparent process for all our customers. If you have additional questions regarding this policy, please do not hesitate to reach out to our customer support team.

Policy Updates
Fabeleka reserves the right to update this policy as necessary. Customers will be notified of any significant changes via email or our official website.

Customer service