Fabeleka Purchase Protection

Fabeleka Purchase Protection is designed to enhance the consumer shopping experience by safeguarding purchases made through the Fabeleka platform. This policy aims to foster trust and security among users while ensuring that they can shop confidently, knowing their transactions are protected.

Key Features

  1. Coverage Scope:
    • Fabeleka Purchase Protection covers eligible purchases made through the Fabeleka platform. This includes physical goods and digital products purchased directly from verified sellers on the marketplace.
  2. Eligibility:
    • Purchases must be made through the official Fabeleka platform to qualify for protection. Items that are not directly purchased via Fabeleka, such as those obtained through third-party sellers or unauthorized channels, are not eligible.
    • Items must be reported within a specified time frame post-delivery to ensure efficient claim processing.
  3. Protection Details:
    • Refunds: If an item arrives damaged, faulty, or not as described, customers may be eligible for a full refund.
    • Delayed Shipping: Products that do not arrive within the promised delivery timeframe can also be claimed for refunds.
    • Fraud Protection: In the event of unauthorized transactions, Fabeleka provides a process for reporting and resolving fraudulent activity.
  4. Claim Process:
    • Step 1: Users must report the issue via the Fabeleka customer support portal within 30 days of receiving the product or within the delivery timeframe.
    • Step 2: Documentation such as order confirmation, photographs of the damaged product, and any communication with the seller should be submitted.
    • Step 3: Fabeleka’s claims team will review the submitted information and determine the eligibility for reimbursement based on the policy guidelines.
  5. Response Time:
    • Claims are typically processed within 7-10 business days. Users will be notified via email regarding the status of their claims.
  6. Exclusions:
    • Certain items may not be eligible for coverage, such as:
      • Custom-made or personalized items
      • Digital downloads that have been accessed or consumed
      • Items returned without appropriate authorization
      • Situations where recipients fail to report the issue in a timely manner
  7. User Responsibilities:
    • Users are advised to read the product descriptions carefully, check seller ratings and reviews, and maintain open communication with sellers prior to escalating the matter to Fabeleka customer service.
  8. Limitations of Liability:
    • Fabeleka is not responsible for issues not related to purchased items, such as buyer’s remorse or change of mind after purchase.

Fabeleka Purchase Protection provides consumers with peace of mind when shopping online. By understanding the features, eligibility, and processes involved, users can take full advantage of this policy, ensuring a safer and more secure shopping experience.