Issues with Received Items Damaged or Not as Described
Fabeleka Policy: Issues with Received Items (Damaged or Not as Described)
At Fabeleka, we strive to provide our customers with high-quality products that meet their expectations. However, if you receive an item that is damaged or not as described, we want to ensure we handle the matter promptly and fairly. Please see our policy below:
1. Reporting the Issue
- Customers must report any issues regarding damaged or incorrect items within 7 days of receipt.
- To report an issue, please contact our Customer Service team at [customer service email] or call us at [customer service phone number].
- Provide your order number, a description of the issue, and supporting photos if possible.
2. Assessment and Verification
- Upon receiving your report, our team will assess the information provided.
- We may ask for additional details to verify the condition of the item.
3. Resolution Options
- If the item is confirmed to be damaged or not as described, we offer the following resolution options:
- Replacement: We will send you a replacement item at no additional cost.
- Refund: A full refund will be issued to the original payment method.
- Store Credit: If preferred, we can provide store credit for future purchases.
4. Returning the Item
- If a return is required, we will provide a prepaid shipping label for you to send the item back.
- Items must be returned in their original packaging and condition.
5. Exceptions
- This policy does not cover items damaged due to misuse or normal wear and tear after the item has been used.
- Custom or personalized items may not be eligible for return unless damaged during shipping.
6. Contact Us
- For any questions or clarifications regarding this policy, feel free to reach out to our Customer Service team.
7. Final Note
- Your satisfaction is important to us. We appreciate your understanding and look forward to resolving any issues promptly and efficiently.
Thank you for choosing Fabeleka!
