Order Visibility Policy
Effective Date: 01/01/2024
At Fabeleka, we strive to provide our customers with transparency and accessibility regarding their orders. If you are experiencing difficulties locating your order in your account, please refer to the following guidelines:
Reasons Your Order May Not Be Visible:
- Incorrect Account Login:
- Ensure you are logged into the correct account. Orders are linked to the specific account used at the time of purchase. If you have multiple accounts, try logging in with different credentials.
- Processing Delays:
- If you recently placed your order, there may be a delay in updating your account. Orders can take a few moments to reflect in your account dashboard as they are being processed.
- Order Cancellation or Issues:
- If there was an issue with processing your order (such as payment failure or inventory shortages), it might not show up. A confirmation email from us will inform you of any problems.
- Technical Glitches:
- Occasionally, site maintenance or glitches may prevent order visibility. If you suspect this is the case, please retry accessing your account after some time.
What to Do If You Can’t Find Your Order:
- Check Your Email:
- Look for an order confirmation email in your inbox or junk folder. This email contains important details about your order status.
- Contact Customer Support:
- If you’ve checked all the above and still can’t locate your order, please reach out to our customer support team. Provide them with your name, email address used for your account, and any relevant order details. We’re here to help!
Disclaimer
- Fabeleka reserves the right to amend this policy as necessary. For the most current policies and information, please visit our website.
Thank you for choosing Fabeleka! We appreciate your business and are here to ensure you have the best shopping experience possible.
